Why are we switching billing companies?
Recently ista North America was bought out by YES Energy Management. When that purchase happened we were informed that YES would no longer be able to provide us with the billing services we require. In researching other billing companies we concluded that American Conservation and Billing (AmCoBi) would supply the best customer service to our residents and meet all of our requirements.
Who do I contact if I have a question about my bill?
Please contact AmCoBi directly:
Toll-free: (877) 410-0167 x 2
What are the business hours of AmCoBi?
Monday – Friday 7:00 am – 4:00 pm PST
What are my payment options?
Payments can be made via money order, physical check, electronic check or automatic withdrawal
Can I use a credit card to pay my bill?
You will no longer be able to pay with a credit card, this will save unnecessary credit card fees. As an alternative, we will now be accepting electronic checks, which offer the same convenience and ease of payment as credit cards but do not carry any transaction fees.
How do I pay my bill with a physical check or money order?
Make checks out to AmCoBi and send physical payments to:
P.O. Box 51280
Colorado Springs, CO 80949-1356
Can I receive an electronic copy of my bill?
Yes, you can receive an e-mail message every month with a link to a copy of your bill. This service also stores a history of previous utility bills.
How do I pay my bill electronically or view my bill online?
- Go to: www.AmCoBi.com
- Select the eBill/ePay link on the home page
- Follow the instructions
If you have any difficulty with this process, please call AmCoBi at the phone number above.
I am a Canadian, how can I pay my bill?
We can only take physical checks from our Canadian customers. As long as your check has “US Funds” on it it will be accepted. The check can be written on a Canadian bank. Under our current system there will be no fees for these checks.